Asou | Penguin Hammered Fair Cup / Set

Order Processing Time

All orders will be processed within 5-7 business days (excluding weekends and public holidays).

Once your order is confirmed, you will receive an email with order details and an estimated shipping time.

Shipment & Delivery

Shipping Coverage: We currently ship to the USA, Canada, UK, Germany, France, and other European countries.

Shipping Methods: We partner with international carriers such as DHL, UPS, FedEx, and local couriers to ensure safe and timely delivery.

Estimated Delivery Time

Standard Shipping: 10-20 business days

Express Shipping (available in selected regions): 7-10 business days (additional charges may apply)

Customized products may require extra production time depending on the complexity. The estimated delivery time will be provided at checkout.

Tracking

Once your order is shipped, you will receive an email with a tracking number to monitor your shipment status on our website or the carrier’s website.

If your package has not arrived within the expected timeframe, please contact our support team at [email protected]

Possible Delays

Orders may experience delays due to:

Extended production time for customized items (+3-5 business days in some cases).

Customs clearance: Certain countries may require additional processing time.

Unforeseen circumstances, such as weather disruptions, public holidays, or global events.

Contact Info

For any shipping-related inquiries, feel free to reach out:

Email: [email protected]

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)